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Many e-mail and Internet companies are now using programs to block unwanted e-mail, often called spam. Sometimes, however, these programs block e-mail you want to get.

To ensure you receive your Castle & Crystal emails do the following…

Be sure to add the corresponding Castle & Crystal email addresses to your email white list to ensure the best chance of receiving our content and updates.

A whitelist is a list of accepted e-mail addresses or domain names from which an e-mail blocking program will allow messages to be received.

Why is this important?

Unsolicited, unwanted advertising e-mail, commonly known as “spam”, has become a big problem. It’s reached such proportions that most e-mail services and Internet Service Providers (ISPs) have put some sort of blocking or filtering system in place or begun relying on self-proclaimed blacklists to tell the good guys from the bad.

Castle & Crystal applauds their intention to protect you from spam, but everyone agrees that the current systems for stopping spam are far from a perfect solution. They often block e-mail that you’ve requested, but that fits somebody’s idea of what spam looks like. The more responsible anti-spam activists are working hard to cut down on these “false positives”, but in the mean time, you might unexpectedly find you’re not getting your subscription’s content…

As it happens, there’s something you can do to keep your subscription’s content from falling into the false positive trap. You can fight the blacklists with a “white-list”.

White-list us now, before your delivery is interrupted.

Of course, every e-mail system is different. Below are instructions for some of the more popular ones. If yours isn’t here, please contact your ISP’s customer service people for their instructions. (Forward the answer to us, and we might add it!) If you’re using some sort of spam filtering or blocking software yourself (in addition to what your ISP provides), we’ve also listed instructions on how to exempt your subscription from some of the more popular of those programs.

Make sure we get in your inbox! Scroll down the page to find your email program for instructions to add us to your address book, safe sender list or whitelist.

iPhone

1. Tap the sender’s from name
2. Choose “Create New Contact”
3. Tap “Done” to save

Android

1. Tap the picture of the sender
2. Tap the add to contacts icon
3. Tap “Create new contact”
4. Choose the correct account if you are signed into multiple email addresses
5. Tap the check mark to save

Gmail

1. Open the email in your inbox
2. Hover over the sender’s name
3. Select “Add to contacts” to save the sender to your Contacts list

You can also whitelist in Gmail before opening the email: Just hover over the sender’s name next to the subject line and select “Add to contacts” to save to your Contacts list.

How to move senders to your Gmail Primary tab

1. Drag the email from your Promotions tab to your Primary tab
2. When asked, “Do this for future messages?” select “Yes”

Apple Mail

1. Open the email in your inbox
2. Click on the sender’s email address
3. Click “Add to Contacts”

Outlook 2003 (and higher)

1. Open the email in your inbox.
2. Right click “Click here” to download images in the gray bar at the top of the message.
3. Click “Add Sender to Safe Senders List.”

Yahoo

1. Open the email in your inbox
2. Click on the sender’s email address
3. Click “…”
4. Choose “Add to contacts”
5. Add additional information if needed
6. Click save to finish

Windows Live Mail

1. Open the email in your inbox
2. Click on the sender’s email address
3. Click “Add”
4. Add additional information if needed
5. Click save to finish

AOL

1. Click “Contacts” in the left toolbar
2. Click “New Contact”
3. Add contacts information
4. Choose “Add Contact” to save